Repost – Local SEO And Lessons From The Stock Trading World

Greg used to run Search Simplicity, a website dedicated to SEO and other online marketing topics.  This is a repost from a guest post he added to his site back in the early Fall of 2014.

 

Stock Trading Lessons Applied To Local SEO Search Phrases

Case Study – Restaurant Grand Opening Marketing Online

In future blog posts I may add some case studies to determine what has or hasn’t worked when using online marketing to help generate new business.  A recent project is worth a short case study due to the fact that it simultaneously both worked and did not work as well as expected.

OVERVIEW:

A fast-casual and drive-through restaurant chain, with the majority of its locations and headquarters, is based in Northern California.  The company desired to expand and chose the Dallas Fort Worth region as its main expansion focal point.  This is due to the influx of people and businesses moving into the DFW Metroplex area which meet their primary demographic audience.

There is significant competition for the type of food that they serve.  With that understood, one of their differentiators is to have a grand opening where they give away free food and offer some light entertainment (music, bounce house for kids, etc.).

THE CLIENT’S BELIEFS

Their belief is that free food, like it does for high school and college kids, is enough of an enticement to get people to show up.  From there they believe that the word-of-mouth should take over and help boost day-by-day traffic to the restaurant in conjunction with basic social media and real-world marketing:  coupons, flyers, direct mail, etc.

They asked me to help promote the grand opening event with various online marketing elements:  SEO, paid ads, free listings, etc.  The end result was their best turnout ever for a grand opening, despite the weather being less-than-ideal during a cold Saturday afternoon in February in North Texas.

WHAT WORKED:

In terms of what worked to promote this restaurant’s grand opening, from the online marketing perspective, it boiled down to three elements:

  • Targeted Facebook paid ads
  • Online event calendar listings via the classified ads
  • Dallas Fort Worth-specific “things to do” calendars

The clear winner, of the three, was the Facebook paid ad method.  Although people surveyed at the event mentioned the above 3 virtually to the exclusion of other methods, the Facebook paid advertising method was the best far and away.

Instead of paying to have people “like” the Facebook page, or paying to have them leave Facebook and be taken to another website, we crafted a basic post to go on the Facebook page.  It answered the “Who, What, When, Where, Why, How” questions; and it had a graphic of the free food which would be given away that day.

In order to overcome resistance, we emphasized that the person didn’t need to bring any coupon or have to show anything at the event.  All that was required was to show up and eat free food.

METRICS

We split test different ads to determine which would have the best “metrics”.  Unlike regular online ad metrics, paid ads in social media platforms (Facebook, Twitter, YouTube, etc.) have additional measurements of success which include:

  • “likes” of the post
  • shares of the post (the biggest one as it reaches people via a “tacit” endorsement)
  • post comments
  • clicks through to the website to get more information

Remember that the restaurant business, especially in a high-competition environment like Dallas Fort Worth, likely will draw people from no more than 5 miles and, likely, more like 1-3 miles.  In order to address this, we targeted the paid advertising to JUST the zip code where the restaurant’s location is.  This can be altered in your case if your location is near the line of two zip codes; but the restaurant in this study was in the middle of its zip code.

We then targeted the Facebook paid ad (promoting the SPECIFIC post on the Facebook business page) by this method:

  • zip code(s)
  • genders (we targeted both men and women)
  • language spoken (in this case, just English)
  • age range (we chose ages 30-40)
  • interests:  we chose interests based on those which would be “liked” or groups liked by parents with kids in the 30-40 age range.  These include local youth soccer, PTA, kids TV shows, etc
  • marital status:  we chose all, but your specific post could targeted those who are only “married”, “divorced”, “separated”, “single”, etc.
  • workplaces:  we did not narrow the list to those only working for specific companies, although you have that flexibility if you are running a Facebook ad promotion for those working for major employers in your area

END RESULT

The Facebook paid (promoted) post got shared/commented/liked over 700 times according to the paid ad stats provided by Facebook.  Based on predetermining percentages of those who took action, with those who showed up, the client and I figured that the efforts produced somewhere in the neighborhood of at least 250 people showing up as a result of the Facebook paid advertising.

The cost to have one person actually show up, based on the total ad spend, was around $0.80 (eighty cents).  The acquisition cost-per-new-customer was more successful than they imagined it would be.  In conjunction with their real world efforts, such as promotions at local schools and churches, the efforts led to a combined turnout better than they ever had at any grand opening in company history.

THINGS WHICH DIDN’T WORK

While the above is great, a case study wouldn’t be beneficial to you without understanding what didn’t work.  The following list doesn’t mean that these techniques are bad.  It just means that they didn’t work for this particular grand opening in February 2015 in the DFW market for the type of food being promoted.

  • Press release:  not enough distribution through social channels to reach the very-defined audience in one zip code.  The retail consumer’s ability to be accessed via basic online press releases (for just “free food”) is not newsworthy enough.
    • The press release DID WORK, however, in terms of ranking in the search engines for “XYZ food TOWN Texas” and “XYZ catering TOWN Texas”.  This gives merit to the press release strategy for getting new walk-in customers and catering orders months after the grand opening is completed
    • The press release has to be optimized for these phrases, however, so be sure that you know what you are doing
    • Link building to the press release helped the press release stay on top of the search engines.  Contact us if you need help with boosting your previous press releases for certain keywords in the search engines
  • Contacting the “things to do” people in Twitter for that town.  Even though this made good sense, it just didn’t work out as the people running those Twitter channels either didn’t care or weren’t given enough incentive to make repeat endorsements to their followers (which supposedly had hundreds from that town)
    • If your grand opening really has something newsworthy, like a famous band or pro athlete appearing, then these Twitter channel owners may help you; but otherwise their influence appears to be exaggerated
  • Using Twitter hashtags for the specific town
    • It just didn’t work for this case, despite 5 tweets all using the city’s most in-demand hashtag (supposedly)
  • YouTube videos from previous grand openings in nearby cities
    • Nobody seemed to care, as the view counts, despite being marketed to the new town just never increased markedly.  No comments/likes/etc. of the video from the previous city’s grand opening
    • This was weird as both the client and I thought that “social proof” (seeing other people having fun at a recent grand opening) would generate some anticipation of what was to take place at the upcoming grand opening.  It just didn’t work out that way
  • Relying on friends and employees to tweet, like, share the information.  Unless forced or paid to do so, the staff just “never got around” to promoting the grand opening’s “Who, What, When, Where, Why, How” information to THEIR OWN friends and family
    • This can be deemed “sad”, but it confirms the stereotype of the “employee mindset” when they have no vested interest in generating one new person to appear
    • Corporate office is rethinking the incentives on certain days (not just grand openings) to give employees a financial incentive to market to those they know; but that process is still in its infancy
  • QR Codes:  this didn’t work because the staff barely gave out the material with the QR code to those who attended early in the afternoon to “check in” or leave a review on Facebook which would entice friends to attend the event later in the afternoon.  The few who handed out the material couldn’t convey why someone should scan the QR code
    • This ties in with the employee mindset mentioned above
    • It also shows a lack of understanding by corporate office, as they realized later the power that QR codes can have on generating positive reviews on sites like UrbanSpoon.com, Yelp, and other review websites

TAKEAWAYS FOR YOU

Thank you for reading this far.  I want you to have an honest look at what did and did not work in this particular case study.  Some of the methods COULD have worked, but they needed more time or refinement; and, in some cases, they needed to give their own people more incentive to promote the event.

As for your upcoming grand opening or other event that needs online marketing to help increase attendance there are some takeaways:

  • Give staff some sort of incentive to promote the event
  • Free works, but not in all online media
  • Some methods, which you expect to work, will fizzle (i.e. the YouTube video of the previous grand opening for a city 20 miles away)
  • Hyper-targeted paid ads, even though they are paid posts, likely will generate a very low cost to acquire a new customer (client).  This has to have lots of planning beforehand, however, in order to maximize your ad spend
  • Sometimes an effort can generate business in the long term, even though it lost out in the short term
    • The press release is the example in this case

I hope that all of this helps you better understand the role of online marketing when having a live grand opening for a local business.  If you need help with any aspect, especially the paid ads, then you are welcome to contact us for strategy and/or implementation assistance.

Making The Phone Ring Part 1 – Local SEO

phone

If you are a local business owner then you know that the bigger picture is that all online marketing actions (SEO, social media, pay-per-click, etc.) should focus on a few things:

  • Getting new first time customers/clients
  • Enhancing profitability for the business
  • Expansion of awareness/exposure if your “brand” is an issue
    • Although this always is taught first, getting new clients and becoming profitable should be any business’ goal, especially if the business one day wishes to sell the business to another party

A local business often faces a series of challenges when it wishes to grow and expand.  One of the biggest challenges is to enter a new geographic where it has no physical presence, even though the business knows that it can fulfill customer demand for the desired product/service.

There are over 20 online methods which can be considered by any local business owner wishing to grow and expand into a new geographic area.  Not all are “search” related, and these methods MAY be beneficial to your business.

You are welcome to review them and then filter them to which are most appropriate by:

  • What your prospective clients would deem as acceptable and appropriate for your business category
  • Then filter further the methods by what best represents the image you want to convey for your business (or that of your client)

Over the upcoming series of posts, you will become familiar with the basics of the 20+ methods.
Today’s post will cover the first method:

Traditional Local SEO

Please note that some of these principles may refer to something called “Parasite SEO” or “Next Best SEO“.  That is where you rank another web property other than your main website for the desired keyword.  Such a “parasite” property could be:

  • One of your YouTube videos or your company’s YouTube channel
  • Your company’s LinkedIn business page
  • Your location’s listing on Yelp
  • Your local chamber of commerce directory page (if you have a page dedicated just to your business)
  • Your specific page on the local BBB site
  • Etc.

Traditional SEO And Its Core Principles

Even though this post is about reaching new geographic areas, a brief history on traditional SEO needs to be discussed.  If you do not understand these, then you risk being “left in the dark” and have significantly-lowered chances of ranking in the search engines for the towns in which you wish to expand.

You also risk spending WAY too much money by making basic mistakes!

Traditional search engine optimization is based on several principles.  Those principles drive the need to consider the strategy as a viable marketing option because it can help make the phone ring, get new walk-in customers, or get new e-mail subscribers/social media followers.

Those principles are:

  • Your website is ranking at/near the top of the organic (free) search engine results for keyword phrases (user queries) which have some sort of demand AND possible “buyer intent”
  • The fact that the search engines are ranking you at/near the top is a tacit “endorsement” that your business (or that of your client) should be deemed more trustworthy than other options
  • If someone took the time to enter such a query (keyword phrase) into the search engine AND clicked the link to some page on your website (home page or other page) then there is a PRESUMED increase in likelihood that the person may take further action and contact you, show up at your location, purchase something from your website or join some sort of list that you control

Do people today make buying decisions from online properties OTHER than the search engines?  Yes they do.  There can be business review sites, social media sites, classified ads and other properties which can generate new business; and to say otherwise would be wrong.

Does a number one organic (free) ranking, however, still help you increase the odds of increasing profitability?  Most certainly!  This is because you are providing what people are seeking (e.g. a solution to their problems).

Why It Is More Difficult To Achieve The Same Outcome (A # 1 Ranking) Than In Previous Years

Ranking your business’ website (or your client’s website) however is significantly more challenging than it was even just 3-4 years ago.  The actual hard costs to anyone doing the marketing likely are much higher than they were from the 2009-2011 era.

Many of the reasons for this cost increase stem from the various Google Panda/Penguin (and other) search engine algorithm updates.  Here are just a handful of reasons why the costs went up and the difficulty to earn a # 1 ranking became much more challenging:

  • For a third-party consultant/agency to help a client reach a number 1 ranking in the search engines back in 2009-2011, most of what was needed was acquiring a volume of links which had the optimized keywords in the actual text of the link (aka “anchor text”).  It didn’t matter where those links appeared so long as you had a volume of sites pointing directly to your website.  On-page optimization, for some time, appeared to have dropped in importance.
    The consultants/agencies didn’t have to spend too much “hands on” time on a client’s website.  All they had to do was invest in “bulk link building” software and cheap overseas virtual assistants to pump out high volumes of links.
  • Google made its change in 2012 with the beginning of the Panda/Penguin and other updates.  These required the SEO professional (company employee or consultant/agency) to begin to evaluate where to start acquiring links from authoritative websites.  This required more “finesse” than just bulk-volume link building.  As in most industries, with the need for finesse comes premium pricing.
  • Some of the Google updates then forced the SEO professional to also prevent the “too good to be true” scenario from happening.  Many companies had links which were almost “too perfect” and were properly-optimized everywhere.  Google updated its algorithm to “slap” (drop the rankings for) websites which didn’t have a “link profile” which was more natural-looking.  Hence, the need for “de-optimized” links became more important.  Again, more finesse was now required.
  • The same thing later happened with the on-page optimization.  If a company’s website pages were “too perfect” and had too much properly-optimized content then it didn’t look “natural”.  The SEO professional now had to invest more time on the actual website’s on-page SEO factors.
  • A website’s structure and usefulness also started to become important for the rankings.  Google started looking at how long a visitor stayed on a website, how many pages the average visitor visited on the website, how “mobile-friendly” the site was, does it have Schema/Rich Text markup, and basics like a sitemap and privacy policy visible somewhere on every page.  Again, this required more time and hands-on attention.
  • The SEO professionals who then built their own TRULY private blog networks also got “slapped” recently because some of the way they structured the sites that they used to help clients.  Many of these outside websites were structured in ways which left blatant “footprints”.  Once the search engine algorithm picked up on these footprints, it was able to negate any benefit that these privately-constructed sites were bringing to help a client’s website rankings.
  • Finally, Google is starting to evaluate the quality of the content on OTHER pages which link to your page, not just the text of the link (“anchor text”).  The need for quality articles, videos, images and other media – on authoritative websites – linking back to your desired web page has started to skyrocket.  Again, with the need for quality – instead of bulk volume – comes higher costs due to the need for finesse and more precision.

 

A Helpful Acronym To Remember When It Comes To Online Marketing

All of the above, and much more, force a quality SEO professional (in-house or third-party) to understand better how to make a company’s website meet three basic measurements.  The acronym you are welcome to use can be “A.R.T.”, “T.A.R.” or “R.A.T.”  Those three measurements, at a “birds eye view”, are:

  • Authoritative:  Is the website attempting to rank # 1 authoritative for that particular keyword phrase (query)?  If someone from Google manually reviewed the # 1 ranking (instead of the robot/algorithm doing the “reviewing”), would that person deem the current # 1 site to be authoritative on the subject?
  • Relevant:    Is the website attempting to rank # 1 offering relevant, timely (or “timeless”!!) information that truly can benefit the website visitor?
  • Trustworthy:  Is the site, overall, trustworthy?  Is it free from spam, mobile-friendly, have practices in place to protect visitor identity, have full disclosures, and other security/reassurance measures in place?

Why Does Google Need All Of This?

The reason why Google – and any other major company in the internet search/social media industry – need to have so many hurdles and filters now to earn a # 1 ranking?  The primary reason is that they are publicly traded companies (see here)!

They need to generate revenues AND beat quarterly analyst estimates just like any other publicly traded company.  They assume that the harder they make it for the average business to earn a # 1 organic (free) ranking, the more likely that business is to resort to spending money on the paid advertising platform (e.g. Google AdWords).

That is the primary way that the search engine makes its money.  Remember that making a search is free to you, so they have to monetize each page somehow!

Pay-per-click advertising is a very viable strategy, and it will be discussed in a future post for local businesses.  Companies, however, which were used to getting traffic from the search engines – but had search rankings drop – typically “stampede” into pay-per-click in an attempt to make their phones ring. With any new marketing strategy, however, they are going to make mistakes and likely overspend.

Guess who benefits at that point?  That’s right, the search engine or social media platform!
That makes reaching their quarterly earnings estimates a lot easier!

The search engine companies have to make institutional investors (mutual funds, hedge funds, etc.) want to invest in internet companies as an industry overall.  They also compete for dominance within the industry itself.  Each search engine company (and social media company) wants mutual funds to consider its company to be the leader (from an investment standpoint) within the internet company sector.

All of this means is that they need to gain institutional investor market share on two levels.  To do so, they need to make their OWN platforms the most “Authoritative, Relevant, and Trustworthy” that they can.  By doing so, each attempts to convince the average searcher to use their platform exclusively over all of the other options… and hopefully click those paid ads on each page!

“Thanks For The History Lesson…. But What Does That Have To Do With The Website I Want To Rank?”

Great question!

Even though all you care about is using the search engines to help you expand your business into a new geographic area, please consider re-reading the above history.  The reasons why I recommend this are:

  • By understanding what is really going on, you likely won’t be subject to someone selling you a “black box”
  • You may be able to reduce your costs to expand into the new area
  • You will know what to post on your website (or other web properties you control) in order to get someone from the new geographic area to take action
  • You MAY be able to expand and get results faster than you expect
  • You can use pay-per-click budgets more artfully and get better data to then use for longer-term  SEO strategies
  • There is less risk (no guarantees of course!) that your website will incur some sort of penalty from the search engines

If nothing else, you also may be able to refute easily the false promises of the multitude of SEO solicitation calls and e-mails you get each week!  Use the above history to shut them down.  Hopefully, you will be removed from the contact lists of the substandard online marketing companies just looking to trap you in some kind of unhelpful, long-term contract.

Expanding Your Geographic Reach

With all of this history, here are some simple ways to make it possible for your website to gain exposure in a new geographic market.  For this, you will want to achieve as much Authority/Relevance/Trust as possible regarding the new geographic area:

  • If appropriate, add a new page to your website specific to that new market.  Consider this to be a “landing page” and add lots of beneficial, unique and helpful content about the specific new area.
  • Should a page on a local authority website for that area (e.g. that town’s city government page, the convention and visitors bureau website, or school district website) provide confirmation about your service then have an “outbound” (external) link to that content on your new region-specific page.  This way the search engines see that you are linking to something relevant and authoritative in order to make your page helpful to any page visitor.
  • Since you want someone in that new market to do business with you, consider some sort of incentive (if you are legally permitted) to have them contact you.   If nothing else, make it easy to have that person contact you.
  • However you can, get links from authoritative sites in that new geographic area to link to your new page.  If you have to make a small donation to a charitable organization in that area, and have them link to your new page, then do so.  Otherwise contact a quality local SEO professional who knows how to get local links.
  • Make sure that the new page is in your website’s sitemap.  This makes it easier for any search engine to index/crawl the new page properly and quickly.
  • If appropriate, syndicate an online press release with a link to the new geographic-specific page.  Use a quality press release distribution service and attempt to have something truly “newsworthy” to share so that the press release readers derive actual value.  That “value” can vary, but make sure it is worth someone’s time to read the release!
  • Hire a good SEO professional to help you gain further trust online in the new geographic market.  The SEO professional does NOT have to be local, but it should be someone who understands the principles of gaining trust in any local market around the United States.

Wrapping This Up

Thank you for taking a few minutes out of your day to read this post.  I hope that you now understand a bigger picture of search engines, from the perspective of the search engine company.
Remember that by doing so, you likely can:

  • Make your website (or parasite page) more authoritative, trustworthy, and relevant in the search engines and get your phone ringing more
  • Cut your overall marketing and advertising costs because you will be much more precise with your budget
  • Have higher odds of longer-term rankings because every time something is published on your behalf it is quality and looks natural.  This likely would cut your costs because you wouldn’t need to “stampede” into pay-per-click advertising and make high-cost mistakes in the process
  • If the quality is good you even may have people voluntarily share it with their friends and colleagues.  This cuts your costs to acquire a new customer/client

Feel free to contact me if you have any questions about how a deeper understanding of this big picture can help your business grow by, hopefully, making the phone ring with new customers or clients!

Press Release SEO Benefits – Are There Any Still To Be Had?

A recent conversation came up in the online marketing community about the effectiveness and benefits of press releases for SEO (search engine optimization) purposes.  With so much “clutter”, and with any small business able to purchase low-cost distribution of its “news”, many SEO gurus have written off using online press release distribution as a valid strategy to improve SEO rankings.

The question is if whether or not to skip using online press releases as part of one’s SEO efforts.  The answer is if you used them in the way they were used in 2008-2010 then their importance has diminished considerably, and using an online press release distribution service for SEO benefits will have to drop significantly in terms of priority on the checklist of actions to be taken.

If, however, you apply some of the advanced methods then you actually may find that online press releases actually can benefit you quite nicely from a SEO perspective!

These advanced methods include:

  • Having truly legitimate “newsworthy” content to share
  • Geo-targeting
  • De-optimized anchor text to the company website (home page or other)
  • Linking to one’s social media properties
  • Linking to one’s “Tier 1 properties”
  • Embedding YouTube videos (or other online videos) which already are optimized properly
  • Intelligent link building to the press release URL
  • Backlinking to the press release channel URL
  • Having “evergreen” content to be worthwhile long after the event was deemed to be “fresh” news
  • Leveraging the press release URL to authority websites and bloggers seeking guest content

There is a ton to discuss in each of the bullet points listed, so feel free to contact me with your questions.

Here is one of the recent article’s where experts call into question the effectiveness of online press releases, and you will see my first comment at this link:

 

Stock Trading Lessons For The Selection Of Local Keyword Phrases

Greg, from Search Simplicity, recently asked me to contribute a guest post about helping select solid keywords for local search engine optimization (SEO) efforts.  Often, people only target two or three keywords.  By borrowing from the short-term stock trading principle of “multiple time frame analysis”, one can become much more artful in choosing keyword phrases to help accomplish the ultimate goal of any local SEO campaign:  getting the phone to ring consistently with first-time new customers or clients!

Here is the link to the article:

 

Greg modified the text a little bit in order to emphasize his recent real estate SEO post & industry-specific service.  That is fine with me.  Just know that when you see the word “plumber” that was the original example I used.  He did his best to modify, so I am okay with the adjustments.  Remember, it is his blog and I granted him the professional leeway to modify the text to serve his needs as well!

Feel free to contact me with your questions and if you would like to schedule an appointment about your local SEO efforts, not just the keyword research and selection process.   Thank you and please consider sharing this post (or the specific URL on the Search Simplicity blog) with those whom you think might find it useful.

Local B2B SEO And Other Marketing Using YouTube

I want to give thanks to Greg over at Search Simplicity for inviting me to contribute to his blog on search engine optimization (SEO) and other search engine marketing (SEM) topics.  The topic of this article is about using YouTube videos to rank in the organic results for local business-to-business (B2B) keyword phrases.  It also touches on other methods of getting traffic to the YouTube videos which may have a longer-term benefit besides just organic rankings:

 

In the article I reference a Dallas-area client who runs a digital marketing agency.  They use technology, art, video and other media to create unique experiences for their clients.  This is the sub-niche of marketing called “experiential marketing” or “disruptive marketing”.  They wanted some help with both local B2B and national B2B keyword phrases.  Here is the video they gave me which first showed up on Vimeo but now is also on the company’s official YouTube channel:

This is a more advanced version of local B2B, as I was able to include it on an optimized press release here.  This video is now ranking for one the company’s desired “Dallas” phrases.

For more traditional local B2B keywords, such as the “Fort Worth parking lot repair” example mentioned in the Search Simplicity article, the video currently ranks well in the search engines for the phrase.  It is not a terrific quality video, but it shows a typical walk-through of what a repair job might look like in Tarrant County.  Here is the URL:

 

If you are interested in more about using online video (YouTube, Vimeo or other) for local B2B marketing then you are welcome to contact me with your questions.  Thank you for your interest and you are welcome to share this article with those whom you think may find it to be relevant and of interest.

The Merits Of Internet Marketing For Local Live Events

I want to thank Greg Smith for the opportunity to contribute a post to his website this week.  He was kind enough to let me share some suggestions and thoughts about the merits of incorporating internet marketing for local events, either free to attend or requiring paid ticket admission.  Here is the link to the article I posted:

Greg and I share some of the same thoughts about tiered link building, promotion of “Tier 1” properties as standalone landing pages and much more.  What this means to you is that, much like most local businesses only care about the phone ringing (or receiving e-mails from qualified prospects), whenever you promote live events you primarily care only about how many people show up to the event/game/show/etc.  There are over 20 online marketing methods to get the word out, and some offer you benefit long after the event has concluded.

Should you find the post to interesting then you are welcome to share it or visit more about our event marketing information and consulting here:

Making The Phone Ring With Online Marketing

One of the biggest challenges of helping clients with their online marketing efforts is to quantify an increase in business.  There are several ways to track different online metrics, but the biggest question is:

“Is my phone ringing with new customers (clients)?”  Equivalent questions could be:

  • “Am I getting more e-mail opt-ins?”
  • “Am I getting more people following me on XYZ social media property?”
  • “Am I getting more walk-ins to my store?”
  • “Am I getting more attendees to my live event?”
  • “Are people ordering more from my website?”

The challenge for an internet marketing consultant is to manage expectations from the beginning of the conversation.  There is only so much that can be addressed by the marketer who is brought in from the outside, especially if the business does not have an in-house marketing director or other salaried staff member in charge of marketing.

Here is a quick breakdown of topics to discuss with any online marketing consultant or agency when it comes to various ways to make your phone ring:

  • Do you have a defined web page (e.g. home page, inner page on your website, YouTube video) to send your prospective audience?
  • Is the audience you are trying to reach:
    • a first-time prospect who was NOT referred by anyone previously?
    • a first-time prospect who was referred by a current customer/client?
    • a current customer/client to whom you are asking to purchase something new?
  • Do you have a simple, easy to understand request (“call to action”) for this person to follow?
  • Is there at least one (or more) method of tracking the activity, including ratios?
  • If you are going to use online paid advertising, have you narrowed down the web properties (or search engine keywords) on which your ad(s) will appear?  If so, do you have strategies in place to prevent your costs from getting out of control?
  • Do you have a method(s) to have this person join one of your lists in case he/she/they do not choose to do business with you at this time?
    • If so, what reasons have you given the person to join your list(s) if he/she has not done so already?
  • If you are getting targeted traffic to your site, but you are not getting phone calls – or at least joining your list – then what are you going to change first:
    • the headline?
    • what the emotional benefit (not feature) is that you are offering?
    • price?
    • an appearance change (font style, color, placement of the offer)?
    • something else?
  • If you are choosing search engine optimization (SEO) as a strategy, where are you ranking right now?  For which keywords/phrases?  How much of a ranking improvement do you need?
    • If your website needs lots of work (on the website + link building to the website), then do you have another web property that you don’t mind ranking on the first page of the search engines in the meantime (aka “Next Best SEO“)?

 

These are just a few of the questions to discuss in your initial conversations with any SEO agency or internet marketing consultant.  If you are interested in getting answers to these questions – and many more – to help you make the phone ring, then you are welcome to contact us.  Thank you.

 

LinkedIn SEO For Small Businesses

Thank you to Mike Kawula for the opportunity to contribute to his recent blog post about tips to help small businesses use LinkedIn.  There were some pretty interesting, and potentially helpful, tips in this post:

One thing I mentioned is how an optimized LinkedIn page (personal page or company page) can be optimized for the search engines.  Most people don’t know that it is possible for their respective LinkedIn pages (including a company’s product/service pages) to rank in the search engines for specific phrases.  Consider adding this strategy to your SEO efforts by using intelligent link building services to your LinkedIn page.

Feel free to contact me with your questions.

Google Penguin Update Recovery Tips Podcast

The other day I was invited by JenningsWire/AnnieJenningsPR.com to be the guest on a podcast.  I was asked these kinds of questions regarding the recent Google update and what kind of Google Penguin update recovery tips may be useful to help businesses (both local and national) improve their search engine optimization (SEO) efforts:

  • Google had its Penguin 2.1 update in the beginning of October. What took place?
  • Why is link building still important? Shouldn’t people just be focused on social media now?
  • Some SEO professionals recommend to their clients that they build links in “tiers”. Why do you think this is the case?
  • What else is missing from most companies’ SEO efforts?
  • Researching keywords has changed recently as well. What recommendations do you offer that are unique and not commonly suggested?

You can listen to the podcast here or click the image below:

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The audio content is roughly 10 minutes long.  One of the topics we covered is about using intelligent link building in the upcoming months.  Click this link for more information to read a recent article about which types of links to consider for your new link building efforts.